From face-to-face to Facebook

A new survey has found that 36% of consumers prefer social media to other channels when complaining about a product or service. Only 18% would opt for face-to-face confrontation and even fewer (14%), would pick up the phone, according to data collected by HSO, the...

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Protecting brands and jobs with holograms

A new report by the auditors KPMG predicts that job losses due to counterfeit and piracy will exceed five million by 2022 (5.4m) - an increase of 110% when compared to 2013 figures (upwards of 2.6m). In addition, the report - ‘Illicit Trade: Fueling Terror Financing...

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Administration errors a key issue for Middle Eastern LP

A market for the latest and greatest, without too much legacy infrastructure. Those are some of the advantages of the Middle East region that Peter Page will be highlighting for delegates at the Retail Risk – Dubai conference on 22nd November. Peter, who is chairing...

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Rise in number of shoplifting offences, UK Police data show

Shoplifting hasn’t gone away, as British data compiled by the online platform OnBuy.com reminded us this week. Using data from data.police.co.uk, OnBuy.com investigated the total number of shoplifting offences that were recorded by 43 police forces/constabularies...

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Don’t let the GDPR take you off headhunters’ radar

New legislation could cost many senior executives their next job - and a 30% pay rise. That’s according to new global research which reveals that if professionals fail to facilitate their data being stored by search firms, they stand to miss out on crucial career...

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Australian defence data hacked

The Australian Signals Directorate (ASD), an intelligence agency, this week revealed details of a data breach at a defence subcontractor which started in July last year. The hack was not detected until November. The government described the information stolen – about...

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New tag designed “to reduce theft by more than 20%”

A new tag that cannot be defeated by hook or magnet, so the manufacturer claims, has been added to Evolution Retail’s portfolio following its launch on 3rd October. Evolution Retail has been appointed the European Agent for the innovative STPLUS1 Tag, a new product to...

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Security in networking

Few people have as good an overview of the terrorism risk in retail spaces as Ian Pugh. As Group Head of Security for intu, the owner and operator of nine of the UK’s largest 20 shopping centres and three out of Spain’s top ten (plus others), Ian helps to ensure the...

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What makes people click

Humans are the weakest link in an organisation’s cyber security programme. They are also the last line of defence. Knowing what kind of phishing email subject lines they will click should be useful for companies, as well as for criminals. KnowBe4, the provider of a...

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And the winners are…

This year’s Fraud Awards on 5th October, sponsored by WIS International, was a sell-out success… Hosted by Retail Knowledge after the day’s Retail Risk – Leicester, UK, conference, the Fraud Awards marked the climax of nine months of planning, nominations,...

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