Fun and games with loyalty programmes

In the omnichannel marketplace, brands that engage with consumers as individuals stand a better chance of retaining customers. Loyalty programmes are a time honoured way of achieving this. The first known loyalty scheme dates back to 1793 when a merchant in the US...

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Location, location, location

An employee relying on a lone worker device in a threatening situation needs to know their system will work fast. One key speed performance indicator is the time it takes to get a location fix on the device, known as the time to first fix, or the TTFF. This time...

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Uber slated for “amateur” data breach and cover-up

Uber made several cardinal errors in its handling of data security and the fall out from a cyber breach, media reported this week. The theft from the company of 57 million customers’ and drivers' personal data was not revealed publicly until this week but happened in...

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Cutting cardholder disputes with Verifi’s Order Insight

For issuing banks and merchants, the cheer of the holiday shopping spree is always followed by a spike in cardholder disputes. Whether driven by confusing billing descriptors or friendly fraud, cardholders will flood an issuer’s call centre throughout January, costing...

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Cash paying customers check out faster with SMARTtill

APG Cash Drawer, a manufacturer of cash management solutions, on Thursday announced the release of TCP/IP connectivity for the SMARTtill® Cash Management Solution. “The new capability will enable retailers to accept cash at a dedicated cash check out location while...

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Protecting against domain name brand fraud

DomainTools, a leading monitor of DNS (domain name system) based fraud, is predicting which “look alike” names will trick shoppers this month as Cyber Monday approaches. The brands most likely to be spoofed correspond with the most popular online retailers, including...

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Closing the gap on unknown shrink

Operational shrink has been underestimated, says Colin Stewart, Director of Asset Protection at Abercrombie and Fitch with responsibility for fifteen Countries in Europe and the Middle East. “There is always that quoted global industry statistic that 5% of your risk...

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It’s artificial intelligence wot done it!

The fastest growing of Britain’s big four supermarkets, Morrisons, on Thursday reported another rise in quarterly sales, and Germany based machine learning company Blue Yonder is claiming some of the credit. Commenting on the way its software reduced overstocking and...

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