ACI Worldwide shares experiences in managing fraud

It’s no secret that retailers are declining transactions from honest customers in their attempts to block online fraud. Figures vary widely for the cost of “false positives” relative to fraud, with some reports suggesting the losses from false declines are several...

Reliable reviews to the rescue

Retailers’ online reviews can be letting them down even when they are all positive, either because they are obviously fake, or for more subtle reasons. A survey of attitudes to online reviews among 2,000 UK consumers suggests firms can benefit more from reviews...

Dealing with customers who want to keep it virtual

Virtual Private Networks – used by consumers to protect their privacy – are losing sales for retailers and masking fraud. But there are ways round the problem. VPNs allow users to mask personal web browsing, app usage and messaging from an internet service provider....