Making use of your newer, and older, technology

For many Retail Loss Prevention Managers budgets are shrinking and store counts are rising. To make the most of their audits they may need to think harder about the technology they are using. In his presentation at the Retail Risk – Leicester conference on 5th...

Starbucks customer data breach waiting to happen…

When will retailers learn to take better care of their customers’ data? Retail Knowledge’s founder Paul Bessant spotted a lucky draw at the end of the counter in a Starbucks next to the King Power stadium in Leicester on Thursday. Left there under the watchful eye of...

Fronting up fraud on delivery

Very few UK retailers employ dedicated teams of LP professionals whose task is to pursue online fraudsters to their delivery addresses and even to their own homes. Shop Direct, the online retailer that used to be Littlewoods, is one of the few – (Next Directory is...

Taking down fraudsters, a week at a time

The first ‘Retail Week of Action’ launched in the summer of 2016, targeted a small but significant section of customers – a group of card-not-present fraudsters. The RWOA was the brainchild of Debbie Grant, a Senior Policy Lead for Visa within its Fraud Strategy...