Time proven investigative techniques are still the solution to many digital fraud cases.

That is the view of veteran investigator Skip Myers, Director of Loss Prevention/Risk Strategy for Micro Center/Micro Electronics, Inc.

Skip will be sharing his insights exclusively with delegates at eRisk London, the online risk management conference for retailers that launches 23rd March 2017.

“Digital crime is just a human crime… online’” he told Retail Risk News.

“So often problems are left unresolved simply because the approach of an investigator needs to be realigned to the digital environment. However, once investigators understand this new approach they can use their existing skill sets, with minor tweaks, to get far, far better results than they have previously.”

Skip recommends using a “crime scene” mentality when investigating credit card fraud and chargebacks. Viewing cyber fraud as a “digital crime scene” will change the way virtual evidence is perceived and maximize chances for solving the offence and reducing chargebacks, he says.

In his presentation at eRisk London, which will precede the publication of his new book, How to Investigate the [digital] Crime Scene, Skip will explain how this approach has been used to deal with and reduce CNP fraud and chargebacks with great success within his organization.

Skip has 30 years experience across law enforcement, fraud and retail loss prevention and ecommerce risk strategy. He is actively involved with industry events as a speaker and contributor to articles covering a range of topics that include, “How to Ruin a Bad Guy’s Day.”

eRisk will be co-located at the Retail Risk – London conference, which is now the biggest of its kind in Europe, and is free for retailers, academics and law enforcement personnel to attend.

“The launch of eRisk – London, together with other eRisk conferences later on in the year in New York and in Leicester, recognises both the increasing importance of online operations to retailers generally and the vital role of effective online risk management and loss prevention in particular,” says Mark Emmott, Director at Retail Knowledge (owners of the Retail Risk conference series).

To register for eRisk – London simply go to http://eriskevents.com/london/ and claim your free delegate pass, which entitles you to a complimentary lunch as well as access to all presentations, masterclasses and networking sessions.